JUMP SUPPORT CENTER

What is Jump?

Jump is a social networking platform designed for professionals. It helps you connect with others, find business and career opportunities, exchange knowledge, and develop professional skills.

How do I download the app?

Jump is available for download on both the Apple App Store and Google Play Store. Search for "Jump" or visit our website at thejumpapp.org for direct download links.

How do I create an account?

1. Download the Jump app from the App Store or Google Play Store.
2. Open the app and tap "Sign Up."
3. You can register using your email address or sign in with Apple.
4. Complete your profile with your professional information.

I forgot my password

1. Open the Jump app and tap "Log In."
2. Tap "Forgot Password."
3. Enter the email address associated with your account.
4. Check your email for a password reset link and follow the instructions.

I'm having trouble signing in

• Make sure you are using the correct email address and password.
• Check your internet connection.
• If you signed up using Sign in with Apple, make sure to use the same method to log in.
• Try closing and reopening the app.
• If the issue persists, contact our support team at the email below.

How do I update my profile?

Navigate to your profile page within the app. Tap the edit icon to update your information, including your name, photo, work experience, skills, and education.

How do I delete my account?

If you wish to delete your account, please contact us at info@thejumpapp.org. Your personal data will generally stop being visible to others within 24 hours, and we will delete your account information within 30 days.

The app is not loading or crashing

• Ensure your device is running the latest operating system.
• Update the Jump app to the latest version from the App Store or Google Play Store.
• Restart your device and try again.
• If the problem continues, uninstall and reinstall the app.

I'm not receiving notifications

• Check that notifications are enabled for Jump in your device settings.
• Make sure you have a stable internet connection.
• Verify your notification preferences within the app settings.

Content is not displaying correctly

• Pull down to refresh the page.
• Clear the app cache in your device settings.
• Update to the latest version of the app.

How is my data protected?

We implement security safeguards designed to protect your data, including HTTPS encryption. For full details on how we collect, use, and protect your data, please review our Privacy Policy.

How do I report inappropriate content?

If you encounter content that violates our community guidelines, please use the in-app reporting feature or contact us directly at info@thejumpapp.org.

What are my data rights?

You have the right to access, correct, delete, or restrict the use of your personal data. For more information, please see our Privacy Policy or contact us at info@thejumpapp.org.

If you need further assistance, our support team is here to help.

We aim to respond to all support inquiries within 48 hours during business days.